Says technology will decrease lines and wait times
Erie County, NY – In his continued effort to utilize technology to improve customer service, Erie County Clerk Chris Jacobs announced today the roll-out of Self-Serve Kiosks at the three main auto bureaus. “Similar to what you see at the airport, these kiosks allow you to by-pass the customer service window and print out a wait-time receipt on your own,” said Jacobs.
Jacobs’ says the Kiosks are a result of a “re-engineering study” done in the auto bureau in an effort to improve customer service and revenue. “The study found that customers are often waiting longer in the customer service line then they are waiting to be serviced by a cashier…the kiosks will be a powerful tool to decrease the customer service queue,” stated Jacobs.