Our network

Transportation

Jacobs Unveils New “Self-Serve Kiosks” at Auto Bureaus

Jacobs Unveils New “Self-Serve Kiosks” at Auto Bureaus

Says technology will decrease lines and wait times

Erie County, NY – In his continued effort to utilize technology to improve customer service, Erie County Clerk Chris Jacobs announced today the roll-out of Self-Serve Kiosks at the three main auto bureaus. “Similar to what you see at the airport, these kiosks allow you to by-pass the customer service window and print out a wait-time receipt on your own,” said Jacobs.

Jacobs’ says the Kiosks are a result of a “re-engineering study” done in the auto bureau in an effort to improve customer service and revenue. “The study found that customers are often waiting longer in the customer service line then they are waiting to be serviced by a cashier…the kiosks will be a powerful tool to decrease the customer service queue,” stated Jacobs.

The Use of Synthetic Motor Oil in Automobiles

The Use of Synthetic Motor Oil in Automobiles

By Tom Torbjornsen

Tom Torbjornsen from Towne Automotive Group here with my weekly article. I've been getting a lot of inquiries lately regarding using synthetic motor oil in vehicles. Questions such as: Should I use synthetic oil? Does it work better in some cars than others? Does it cost more? Do I have to change the oil more frequently? Less frequently? Does it make my engine last longer?

First of all, let's take a brief look at the history of synthetic motor oil and its introduction to the marketplace.

Car Maintenance Mistakes Technicians Say Will Do the Most Damage

Car Maintenance Mistakes Technicians Say Will Do the Most Damage

 

By Tom Torbjornsen 

Greetings all! Tom Torbjornsen from Towne Auto Group here. In January, CarMD came out with a list of the top maintenance mistakes people make that does the most damage to their vehicles. Let’s take a look at these mistakes and how to avoid them.

Prepare Yourself When Selecting a Collision Repair Shop

Prepare Yourself When Selecting a Collision Repair Shop

By Tom Torbjornsen

Tom Torbjornsen from Towne Automotive Group here with my weekly article. Thanks to the recent blast from Old Man Winter, I have seen many disabled vehicles on the roadsides following a collision. Then I thought to myself, most folks have no idea what to look for when selecting a collision repair shop when they need one. Add to this challenge the fact that, when people are in the market for a collision shop, they are frequently under great stress and trauma. So here are some suggestions for you to be prepared should you find yourself involved in an accident and needing a collision repair shop.

Timely Winter Car Care Tips

Timely Winter Car Care Tips

By Tom Torbjornsen

Greetings Western New York! Tom Torbjornsen from Towne Automotive here with some timely car care tips for winter.

Does this scenario sound familiar? You're driving down the highway and suddenly a huge mass of dirty snow mixed with saltwater splashes onto your windshield from a passing truck. In a panic, you start the wipers and shoot the wiper fluid, only to find that you have run out of fluid and the wiper blades are merely pushing the slush across the window! A very dangerous predicament, indeed ... and totally avoidable. 

Vehicle Safety Devices/Systems Grow by Leaps and Bounds

Vehicle Safety Devices/Systems Grow by Leaps and Bounds

By Tom Torbjornsen

Tom Torbjornsen, Western New York’s automotive expert from Towne Automotive Group here, hoping you are having a great holiday season! And now for my weekly automotive tip.

As I watch the auto industry develop and evolve, I see the area of safety devices growing exponentially. A new class of devices called “Driver Assists” is a growing trend in terms of what consumers want in their next auto. As a matter of fact, six out of 10 consumers want driver assists in their next auto. What are these devices/systems? Let’s take a look at some of the systems available.

What is a Certified Pre-owned Vehicle?

What is a Certified Pre-owned Vehicle?

By Tom Torbjornsen